I would not consider this an allergy-friendly restaurant. Quite frankly, if a kitchen and restaurant do not care about the health of their customers, what are they even doing cooking food for other people?
I ordered the chicken avocado wrap with a gluten-free tortilla (which I paid extra for) and asked for no cheese. I also ordered a grilled cheese with fries and ketchup. I was a little taken aback when I realized my wrap wasn’t labeled gluten-free, but I tried to keep an open mind. Then I noticed it had cheese in it as well.
I called the restaurant to confirm whether it was a gluten-free wrap. The person on the phone just tried to describe it to me, but honestly, there was no way to tell. I was left with food that I couldn’t be sure was safe for me to eat.
The grilled cheese we ordered was burned, but I didn’t even bother bringing it up because it was already clear they had no process for handling issues with orders and didn’t consider it important enough to escalate to a manager. I did mention that they forgot the ketchup; however, the woman on the phone decided to blame the Grubhub driver for that.
Explain to me how it’s the driver’s job to pick up ketchup, napkins, and silverware. They work for Grubhub—they’re a delivery driver. Why should they be doing the restaurant’s job? Plus, the bag was stapled shut when it arrived. Was he supposed to bring those items in his pockets?
Disappointing and not like I remember it when it was the Dilworth location.