The Elephant House

Went here as HP fans. We came early to get a seat. The menu on the website isn’t up to date and they only offered baked potato to my mother who is gluten free which is poor. My sister and I ordered food while my mum just had a coffee. My mum then went to get herself breakfast as she was hungry so she paid the bill whilst my sister and I finished eating. As we left my sister confirmed my mother had paid the bill which the waitress acknowledged. Next thing the waitress shouts at my sister that we haven’t paid and rudely accuses her of trying to leave without paying. My sister explained my mother had paid but perhaps it hadn’t gone through so was prepared to pay again. The waitress was really rude and publicly humiliated my sister repeatedly shouting she was leaving without paying and getting her staff to stand there and say the same. My mother returned and proved she had paid - turns out the waitress had charged the wrong amount. The waitress was extremely rude and not apologetic in the slightest. It was disgusting behaviour. I hope she ashamed of herself and I will be telling everyone to avoid this place. Appalling behaviour and we will be writing to the manager. Edit in response to the owner’s response. The woman stated she had not accused my sister. This is not an apology. She also initially accused my mother of not paying when my mother had evidence on her phone of payment. I stand by the fact that the staff were unkind towards my sister without sufficient cause as we proved with our payments.

Butterbeer is gluten free!