It was a tale of two experiences. We had reservations at 7:45 but did not get seated until almost 8:15. Previous table lingered so not much that could be done but a bit frustrating. After being seated, our server was friendly and efficient. (Stephane?) Ordered scallops and burrata appetizers only to be told 5 minutes later that the scallops were not available. Another small bummer but we ordered crispy cauliflower instead and both it and the burrata were delicious. Ordered our entrees and 4 of the 5 entrees arrived, the last one (Denver steak) showed up about 10 minutes after the rest. Steak was ordered medium and came out very rare, almost raw. Because everyone else had started eating guest did not request additional cooking and server did not return in a timely manner to ask if everything was okay. We think the steak was forgotten and rushed. Steak was not eaten but side dish of hominy was very good. All other meals were excellent. At end of meal as plates were gathered guest mentioned the undercooked steak and showed it to the server and a feeble apology was made. No offer of taking it off the bill or seeing if something else could be prepared was made. We were going to order dessert but ended up forgoing it as it was 10 pm and everyone was fairly tired at that point. No manager came by so we paid and left. Fairly disappointed as much of the experience was great, but the late seating, no scallops and undercooked steak marred the meal. I found no place to leave feedback directly with the restaurant so ended up writing this review here so they would be aware. Appreciated they gluten free menu options.
UPDATE: After less than 24 hours after my dining experience, I received a friendly call from Chapin, one of the ownership team at the restaurant. She genuinely wanted to apologize for any mishaps of service and took feedback professionally and respectfully. I assured her that we overall had an excellent time and we would look forward to dining there again, especially after her personal and sincere phone call to discuss the situation. Outstanding recovery.