The Original Pancake House

The Gluten-free options are absolutely amazing and the care put into preventing cross contamination is perfect for those with celiac's disease. But the service has been subpar the last few times I've eaten there. Yesterday I was told by my Waitress that I wasn't allowed to customize my omelet because "all the omelets are premixed, so you can't substitute the mushrooms with sun-dried tomatoes." When I pressed that I haven't ever been told that I couldn't customize the omelets, she then switched to saying that it's not possible to input substitutions into the ordering device. So I calmly suggest she ask another server how to input substitutions on her device. Instead of asking someone to show her, she just had someone else take my order. She didn't seem to want to learn how to do her job at all. She also didn't bring any water to the table nor did she ask what tea I wanted. She literally chose the tea for me without asking what kind I wanted, and when I told her I wanted the herbal tea not the black tea, she tried to pass off Earl Grey as herbal. I told her again "No, I want the herbal tea, it's the orange one".

We love the original pancake house!! Awesome how they serve such a huge variety of gluten free pancakes and French toast! We wish they would come to Duluth MN! Yum!

This place always is very good. The Gluten-free option are so nice.