I was really excited to try the Original Pancake House after reading positive reviews, especially about their gluten-free waffles. As someone with a severe gluten intolerance, I was eager to finally enjoy a decent GF waffle. When we arrived, I made sure to clearly specify my need for the gluten-free option when ordering.
At first, everything seemed great. The waffles were delicious, and both my husband and I were impressed by how good they tasted, especially for a gluten-free version. However, a few bites in, I started feeling uncomfortable. At first, I thought maybe it was just me, but it quickly escalated. I had to rush to the restroom and realized something was very wrong. It turns out, after my husband checked with the waitress, we had actually been served regular, full wheat waffles—not the gluten-free ones I’d ordered.
This is a huge issue, especially for anyone with serious gluten intolerance or allergies. It’s not just a minor mistake—this could have been dangerous. I am extremely disappointed, and this is something that should never happen, especially when dietary restrictions are clearly communicated. It’s hard to trust a place that can’t get something so basic right. I won’t be returning, and I’d advise others with gluten sensitivities to be cautious.