The Pizza Cutters

I get the gluten free potato pizza and I’m addicted! So delish 🤤 they are so nice there too!

If I could give this place negative stars I would. My mother ordered a regular cheese pizza, a gluten free pizza with multiple toppings, burger with fries, and fried pickles and buffalo wings. We were told that our order would be delivered in 45 minutes. In our minds we thought okay probably an hour. After calling to check on the order it finally showed up 2 hours later. As you can imagine with how expensive pizza is these days this order after tip was close to 100$ after tip. We get inside and start opening ip boxes and bags and realize that the gluten free pizza wasn’t delivered and after opening the wing box there was literally no sauce on the wings and they were so pale they looked like they were barely cooked(we also asked for extra crispy). We call them back very upset since it’s now past 8pm and family was wanting to eat and go home. My mother asked to speak to a manager. She really just wanted a refund for the pizza and the barely cooked wings and wanted someone to just come back since she paid in cash for her refund. The person on the phone claimed to be the manager, but would take no accountability for their mistake and just said this was not her fault and said they do not do refunds. I just have to say if I was the manager I would be mortified for missing and uncooked items and not matter if she was not the one preparing them it’s her job as a manager to assure her staff is putting out the right foods to be delivered and cooked food as well. She then said that the only think they can do is remake it and deliver it in a half an hour. Which we know what their timing ends up being like. My mom not the family really cared to wait for it at this point since we’ve already waited 2 hours. Our family member that is celiac has a young daughter and needed to get her child home for bed so really she has no use for the pizza being re-delivered. I strongly suggest not to waste your time at this establishment no give them your hard earned money. There are plenty of other pizza places in Syracuse that will be far more respectful.