I really want to love this place. It's a great concept. And so long as you don't need any customizations (such as making something gluten free by ordering it without a bun), the food and drinks are outstanding. But if you need any customizations, the ordering system doesn't allow it. You can name your food allergies but you can't ask for any changes from the menu as it's listed. That makes life very difficult for diabetics or those with food restrictions.