I organised a surprise 70th birthday here and while the bar area itself was lovely (apart from a piece of wood that kept falling off the back one of the booths?) the overall experience on the day was very disappointing.
Upon booking I was told there would be someone at the bar, serving guests so they could buy drinks as and when they pleased, which is exactly what I wanted.
The staff were really helpful leading up to the event, they even took the cakes in on the morning and set them out on the table for me. However, on the day, I was met by a young girl who seemed slightly out of her depth. She was mostly alone and I felt quite sorry for her. She told me that there was no one to serve at the bar and it would be table service only and we would get a bill at the end. This wasn’t what I was told when I booked and really didn’t work for us as there was around 30 people and it meant we all had to sit at the end and split the bill and naturally, some people left earlier than others, before the bill came.
When I suggested bringing the card machine to the table so guests could pay as their order was taken, she told me she did that at first but then she got wrong off her boss for it🤷🏻♀️ I asked if we could use the bar through the other room to go and be served and I was told no.
I felt I’d been deceived when booking and had I known there would be no one at the bar, I would’ve gone elsewhere.
The food was also very disappointing. There were no ham sandwiches (an absolute staple in my opinion) there was just cheese and onion, egg and tuna. The samosas and spring rolls were soggy, the quiche was dry, the ‘rolled ham and beef slices with a creamy coleslaw filling’ was missing the coleslaw, the crudité platter was dry and the ‘selection of crisps’ consisted of two trays of just some cheap form of Doritos. The gluten free sandwich I requested for a relative with celiac disease was literally just two slices of dry bread with a slice of ham slapped in the middle. I expected a lot better for the amount of money I paid.
Overall, we didn’t let this spoil the experience as it was more about the people who were there, however, lots of guests made comments about the ridiculous bar tab and the service we experienced was very disappointing.