Visited as a pre booked group of 9 on a Saturday night. Arrived at our booking time of 6pm and was told to wait outside and queue with those that hadn't booked, ended up going in 25 minutes later. Once seated we waited for 30 minutes to have our order taken before asking someone if we could order food. The waitress came over and said "i was told you wanted to order food?"
While waiting for food some of us went outside to smoke...the doorman then refused to let them back in unless they phoned someone from the table to come get them....weird.
One person ordered a gluten free meal and another ordered a vegan meal...these were brought out separately to everyone elses and were specifically told that this was the vegan and gluten free meals. The rest of the food was brought out on a large tray and dumped at the end of the table leaving us to try work out what was what, meaning that quite a few of us are unsure if we actually got what we ordered. Shortly after starting to eat my partner noticed that his beef burger looked very much not like beef. My vegan friend then took apart his burger to see that it was beef...
When we tried to speak to staff about this they tried to argue that he had picked up the wrong burger but this burger was specifically given to him stating it was vegan. This is totally unacceptable, if it was an allergy giving the wrong food could have killed them.
The food was very nice but sadly the lack of care from staff ruined the night. There were also a large group of men shouting constantly and doing coke in the toilets :(