Till & Harvest Food Hall

This was such a horrible experience!! I had to wait 30+ minutes for my veggie burger while groves of people came and went. When they finally brought it, it was only half cooked like pink slimey, mushy undercooked. I had ordered a veggie burger with cheese. The slightly cooked one they gave me had no cheese and for some reason a gluten free bun? They didnt offer to give me my mom or autistic son's food while we waited on mine. As they were finally plating our tray they asked a different customer who'd only been waiting 5 minutes if they would like the rest of their food while they waited. My son and mothers food was cold from waiting off the warmer too long. When we brought the burger back they took it, trashed it and said they didnt have any more of the veggie burgers at that point we just got a refund. I have never in my entire life asked for a refund from a restaurant before now. I dont send food back like that. It was horrible and they were so rude about it.