Tinderbox Kitchen

To say that I am disappointed is an understatement... We have been coming to Tinderbox Kitchen since 2011 and have been dining there every time we are in Flagstaff. We drive almost 3 hours. We made a reservation a month ago to celebrate our wedding anniversary and we were called by the owner, Nick, the day before to let us know they had a private event going on and we would need to either cancel our reservation OR they could see us at their sister location, Teatro, at the same time as the original reservation. I am gluten free... I do not normally eat Italian, but, Nick said, "You will be well taken care of" so we decided to try it out. We did a little research on Teatro and they are known for their superior service and wine knowledge which we were excited about. Our experience was average. The hostess asked if it was our anniversary and we said "Yes". Our server was fine but at no time provided any guidance on wine, any info on the food, basically average. The food was fine, I could only pick from half of the menu and they were accommodating with a pasta substitution so I could eat. The manager never approached our table, even though he was wandering around, to say anything about our issue with Tinderbox. When we received the bill, there was no acknowledgment of our inconvenience or any kind of compensation. Now, I am not expecting our meal to be free, but I was thinking a dessert? Appetizer? Something to say, "Hey, thanks for staying with our group of restaurants and spending $250 on food that wasn't your first or second choice on a pretty important night." Had the manager even just said anything, a thank you, Happy Anniversary, anything, we would not be so upset.. I just thought THAT Place Projects would be a little more professional and upscale. Show less More about me

Dinner was incredible! We ate it all so fast before getting any photos! Charlie was our waiter and was absolutely wonderful! I have celiac disease and Charlie our waiter and the whole kitchen staff were just amazing about making sure everything was not contaminated with gluten but still provided the regular gluten options to the rest of the table. It was an overall great experience. Highly recommend and we’ll be back!!