Trattoria Dionisia

We recently dined as a family at Trattoria Dionisia, and I am deeply disappointed with how the establishment handled our experience. This response is in reference to the dismissive and disrespectful reply my husband received after leaving an honest review. Yes, I am the customer with Celiac disease, and it was our first time dining at this restaurant. Initially, I was excited to see a menu offering several gluten-free options, which made me feel optimistic about the meal ahead. Unfortunately, that excitement quickly turned to frustration. From the start, the service was subpar. The server failed to ask my oldest son what he would like to drink, yet still brought him an apple juice that we never ordered but were charged for. Additionally, she served my toddler a big glass of apple juice, which was not safe for him to drink, and certainly not in a glass that size. These oversights were careless and easily avoidable. When we attempted to order appetizers, we were told none could be made gluten-free, and they were out of bread and other options. As for my entree, I went through four choices, all of which could not be prepared gluten-free because the restaurant had “run out.” On a busy Saturday night, this is unacceptable for a place that advertises multiple gluten-free options on the menu. How do you expect customers to feel satisfied with that level of unpreparedness? A competent manager would have at least apologized for the situation directly. Instead, we were left to feel like an inconvenience. I was not asking for anything beyond what was listed on your menu. We didn’t come for freebies or handouts, we surely don’t need anything free! what we wanted was a respectful dining experience and the food you promised in your menu. Your response to my husband’s honest feedback only added insult to injury, showing a clear lack of respect for your customers. We will never return, and I will be sure to share our experience with others. The food was underwhelming, the picture shows the croutons were burned and imposible to eat. But the service was what truly deserves criticism. I sincerely hope you reconsider how you treat your patrons if you wish to remain in business.

We recently dined at Trattoria Dionisia, and while there were some positives, the experience overall left much to be desired. The biggest issue was that many menu items simply weren’t available, including gluten-free bread, their gluten-sensitive options, and veal. It would’ve been helpful to know this upfront, as it left us with very limited choices and made the meal frustrating. As a family with celiac, we struggled to find something suitable, and they weren’t able to accommodate our dietary needs well. The kids’ menu was limited, and they served our 3-year-old’s drink in a glass cup, which wasn’t ideal. My Caesar salad had burnt croutons, and the fettuccine Alfredo was bland, with no flavor or cheese offered. On the positive side, the meals were fairly priced, and the restrooms were clean. Our server was okay, though the drinks (just sodas) took longer than expected. The cozy atmosphere and short-notice accommodation were appreciated, but the lack of available menu items and slow service made it hard to enjoy the meal. To top it off, no discount or goodwill gesture was offered to account for the inconveniences, which would have been a nice touch. We had hoped Trattoria Dionisia would be a hidden gem, but with so many issues and no effort to make up for them, we’re not likely to return. Update: I am truly shocked and disappointed by the response from the restaurant. To claim that my family and I were “rude and disrespectful” is not only inaccurate but a complete misrepresentation of the situation. We were frustrated, yes, but for very legitimate reasons: multiple items were unavailable, including key gluten-free options that were essential for us due to dietary restrictions. At no point were we rude to the staff; we were simply asking for options that should have been available or communicated earlier. The accusation that we were somehow angling for “free food” is absurd and frankly insulting. We paid for our meal, and if anything, it was the restaurant’s inability to provide what was promised that created the issue. To suggest that we were seeking a free handout instead of addressing the very real service and menu shortcomings is a cheap deflection of responsibility. It is astounding that instead of acknowledging the issues raised and offering to improve, the restaurant has chosen to respond with personal attacks and a statement like “please don’t come back.” Rest assured, we won’t. But not because we were asked not to—it’s because of the unprofessionalism and lack of basic respect for customers. This kind of treatment speaks volumes about the establishment, and we hope this review helps others avoid a similar experience.