A bad (expensive) figure
I'll start by saying that the quality of the food was good - except for the calamari, which I suspect were squid and in any case a bit hard/rubbery - but overall it was a disappointing evening, especially having ten guests who I cared about a lot.
I chose this restaurant because on the website it was presented as exclusive, attentive to vegan and celiac needs, with a rich and interesting menu. Unfortunately, the reality was very different:
• The menu on the website did not correspond to what was actually available in the room.
• The only vegetarian/vegan second course indicated was not available because it was "out of season" - but then why keep it on the menu?
• The service was slow (almost half an hour to take the order, an hour to eat), disorganized (starters and second courses served together; one diner was left without a dish for a long time) and often distracted (errors in the orders, little attention to the tables).
I understand that the ambition is to offer an elegant and refined experience, but elegance and professionalism are not built only with a beautiful venue or a high bill. They require consistency, attention to detail and, why not, even a little humility.
An evening that should have been special turned into a bad impression. A real shame.