True Confections Denman

Delicious!! Visited with friends and we all enjoyed. Good gluten free options too very nice staff too had to write a review, chi chi helped us and was very kind!

I was very disappointed with my recent experience. I purchased a rainbow cake on Sunday for a birthday party, and the quality fell far below expectations. The cake was stale, the icing lacked flavor, and parts of the sheet pan were burnt. Unfortunately, no one at the party, including the children, wanted to eat it. Given the price of the cake, I expected far better quality. To address the issue, I returned the cake to the store and was informed that the manager was unavailable but would contact me on Monday. When I didn’t hear back, I called, only to be told once again that the manager was unavailable. I then visited the store in person, but by that point, the cake had already been discarded without being tasted. The manager also declined to take any responsibility for the situation. I’ve given an additional star because the cake was ready on time at the agreed location and the vegan gluten-free cupcakes we ordered for our dietary constrained guests were fine. The lack of accountability and the dismissive handling of this situation have left me deeply disappointed.