Where do i begin with the Nelson branch issues..
-extremely slow staff. Just ordered for takeout, the lady either purposefully left one of my two pizzas in the heater longer than the other(as pickup orders have no tip?) Or simply chose to ignore it until i walked over and aaw one of my pizzas is ready. I now have one warm pizza and one burning pizza which is inedible and literally just wasted money- not the first time this happens when you go to pickup your orders, the new guys there too ignore you unless you ask again, even if they know your pizza is just waiting there, and that you made the order an hour ago. Terrible new staff it's a shame
-once we ordered a gluten free pizza and found out too late it was regular dough. I wish i could prove this but it is bound to happen again with such terrible staff and god knows what this would entail.
Pizzas are good, staff is ruining the place, ask anyone in Yaletown and they all have the same opinion. The branch is never clean, i would always go for takeaway, the bar inside and tables inside/outside are always smudged and filthy, and the new staff is horrid.
Highly recommend Fatih's, just go to another branch.