Uncle Maddio's Pizza

Absurdly bad customer service. The menu lists a gluten free crust option. As I began placing my order using the touchscreen kiosk, I noticed this option seemed to be missing. After quite a bit of effort, I was finally able to get the attention of an employee. I explained that the gf option was missing. She was very sweet and actually told me that she would personally make my pizza, and to just let her know my order number once I completed the transaction. So, I followed her instructions. About 15 minutes later I was told by another employee that there were no gf crusts available. He turned to another worker who very callously said "NOPE!" when he asked if there were any more gf crusts somewhere. This was particularly jarring since it seemed like this business was ready to take my food allergy seriously. After speaking with 2 other people my transaction was allegedly cancelled (I have my doubts), and I was forced to pay again for the other item I ordered. I was told that I would get a refund in 24-48 hours. With the exception of that single employee who was very nice, every other employee I interacted with seemed extremely put-out to have to deal with me. Never eat here. Especially, if you have a food allergy. For management, the details of this debacle of a transaction are listed on my receipt in the photo.

I got glutened by their gluten free pizza and my wife got food poisoning, which was unfortunate as we were on our way to a wedding