Thanks to Urban Wok manager, Mark Toth, for making it right for us! We look forward to trying Urban Wok again!
Horrible experience all around starting with not taking online orders. When called, we were referred back to the website indicating no online orders were being taken. Get to the restaurant & zero people inside, including staff. We had to place an ONLINE order on a kiosk, still no staff. Finally 2 employees came out from the back to work on our order but never did greet us.
We chose to try UW because one in our party has celiac & they listed many gluten-free options on the menu. She watched the preparation & noticed many errors of cross-contamination, including putting the utensil used for the wheat noodles in the GF rice noodles. She no longer felt she could safely eat her entree, so we ended up getting her a meal at a different restaurant in the area that she knew she could trust.
The food was overpriced (our bill was about $100 for takeout for 4, which included the GF meal that wasn’t eaten) & very bland & not tasty at all. We came in expecting something comparable to Pei Wei & were very sadly disappointed.