Urbane Cafe

I'm addicted to the cranberry brie sandwhich and this place has the most amazing gluten free bread option for their sandwiches.

I have been ordering from this restaurant for a couple of months. The same item, made the same way each time. The app which is used, does not have option to add special details nor request gluten free option. So each time I order I call and make request for the gluten free bread as I have serious reaction / hospitalization if eaten. Today I ordered, made the call and asked 'gluten free bread, please'. Am told 'no problem, have a great day'. When I recieved the order a note is left saying "we did not put gluten free bread with this order, in order to have a gluten free option, choose it on the web site as it is an extra charge." I called back, spoke with the same lady whom identified herself as the manager this time..shes now saying I didn't place the order correctly. That I am to use an option on the app. After she saw that there is no place to put in specific requests online, said 'oh'! The only option is to call. Which I did. I called, and wasn't told to pay more. I was told no problem! Now I have no food and payed close to 40$ for a sandwich that if I did eat it would be hospitalized. Thank you Taylor, not the manager, in fact lied, she is a shift leader. The manager is really kool btw, thank you! Please train your staff to be consious of their words, decisions and actions , rather than bi polar actions& lies. It affects an entire system. I called the delivery service to get a refund and have the order remaid. And was told since it's an order I usually reciece correct. Or cancel before delivery, if its incorrect, they will have to review it. Thanks again Taylor, may you learn how to speak and act in integrity, when you represent a company. I paid almost 40$ and have a drink from it that I can inest. the rest is inedible due to gluten.