wagamama bankside

Amazing food and the staff is very careful when preparing and delivering your meal. 100% recommend it!

Always great! Amazing food and great for coeliacs! Coeliac friendly and very knowledgeable staff! Thank you.

I went on a Tuesday with a group of friends for lunch. The waiter (who was really helpful) took everyone's order, but because I'm a coeliac he had to get the Manager to take my order (which is standard at Wagamama and I'm used to it). The Manager was very rushed and mumbled under her breath, but I figured she was busy so not to worry. The waiter brought out my friends' food, brought them their drinks, and I waited. And waited. And waited. The waiter came back to collect my friends' empty plates when he noticed I still hadn't received my food. He apologised, and went to find out what the delay was. Judging by something the Manager muttered we guessed she hadn't put it through. It finally arrived and it was clearly rushed and it was disgusting. I had ordered the tofu raisukaree curry, but the sauce wasn't great, and the tofu was greasy and spongy (I'm not vegan, a friend of mine is, and even she agreed that is not how you cook tofu). The waiter was immediately apologetic and offered to have it remade, but because we had waited so long for my food, there was no time left, so we asked if it could be deducted from our bill. Again, nicest waiter (sorry, I didn't get your name), but the Manager muttered at us again and just seemed incredibly fed up. My friends used the app to pay for their meals, and we began to leave when someone at the counter yelled at us "YOU HAVEN'T PAID!". Confused we asked what the problem was, and showed that our banking apps prove we paid. No, they said their system stated we hadn't paid. By this time we were running really late, so I got some cash out my bag to pay for the meal we apparently hadn't paid. The woman at the counter, after taking my money, told me she didn't have the correct change and just gave me my receipt saying "BYE". So not only did I not get my meal, we had a rude Manager, hopefully we didn't end up paying twice (lots of muttering that my friend might get a refund for her money in 2 working days), but I didn't even get my change!!!