Weinegar’s Sweets & Treats

EXTREME DISAPPOINTMENT I would like to express my complete dissatisfaction with my recent visit to your tearoom. I was with a group of 15 for a bridal shower. We were all so extremely excited to come to your establishment for a tea party yet all of us were so disappointed. I am confident that no one from the event will ever return. Here are a few reasons as to why: Our party was confirmed and intended to be the only party in the room. However, we were double booked with a child’s birthday party. It was very loud, and the servers were focused on the children. The temperature in the tearoom was extremely hot and we had asked if there was any way to increase the cool air. We were told no, and that the AC unit was just not very good. About an hour into our event, I noticed a fan in the back corner near the bathroom. I took it upon myself to get up and move the fan from the back corner closer to our table. A more customer serviced oriented approach would have been for the employees to offer the fan to us when we informed them how uncomfortable we were. We had to ask for water, which came without any ice. When we asked for ice, we were told “we don’t have any because we ran out.” The teapots that were set on the table were extremely hot and very heavy to pick up and self-serve. Many of us experienced pain and light burns on our hands when attempting to pick up the pots. We were given very small glass teacups to use and the cup handle was so small you could not hold the cup with one hand. When scones were served to the group, and I was informed that the gluten free scones would be out shortly. About 5-10 minutes later one of the employees came out and said “I burned the gluten free scones, so I don’t have any scones for you. I can give you something else if you want.” I declined. Salads were served without any dressing and when dressing was requested it seemed to throw the employees for a loop as they had to go ask someone in the back if that was OK. There were not enough salads made for the group so 2 people had to share. We were informed that there were 3 soups to choose from. Chicken noodle, Chicken gnocchi, and tomato (but only 2 servings of tomato available). About half of the table selected chicken gnocchi and the other half selected chicken noodle (1 chose tomato). Several minutes later a server came to us and said “would anyone who ordered Chicken gnocchi be willing to change to chicken noodle? We don’t have enough chicken gnocchi to go around.”. A few people offered to change to chicken noodle, yet the server still had a problem. I asked her “how many servings of chicken gnocchi do you have available?” and she said “none.” Why didn’t she just say that in the first place? The entire table (except for the 1 tomato) had to change to Chicken noodle. On top of that, the soup was room temperature when it was served to us, and the tomato seemed to be poured right out of the can into the cup. Employees were not dressed appropriately for a tea. Honestly, if we were not there to celebrate the bride, we would have all walked out and refused to pay. I feel terrible for the bride and her sister who paid for this event. I feel like she should be given an exceptionally large refund! This was the most disappointing experience that I have ever had. I did send an email to the establishment but as of 4 days later I have not heard back.

This was the best Gluten Free Cake we have ever had. Thank you so much . We will be back soon !