White Spot (Best Western)

13 October 2024 tonight... We reached White Spot at about 6 p.m. It was more than 30 minutes before someone took our order, and then we waited an additional 30 minutes for the food. When I asked the server if they were short-staffed, he mentioned that the kitchen was overwhelmed with takeout orders because of Thanksgiving. As depicted in the photo, the presentation appears quite satisfactory; however, upon closer inspection of the carrot, you'll notice a bubbly and whitish mark. Additionally, the turkey was excessively salty. I inquired with another server—a very pleasant female individual "caucasian" —if the turkey was intentionally that salty. She offered to have it replaced. My server (identified as AK3280 on my receipt) mentioned it would be the same, as it would come from the same batch. Consequently, I requested a change, which took an additional 30 minutes. When I questioned the delay, he reiterated that the kitchen was overwhelmed with takeout orders due to Thanksgiving. My husband has already finished his dinner at this point. By the time my food was served, it had already passed 7:00 p.m., I had already waited an hour. and have lost my appetite. After a few minutes tasting Spinach & Mushroom Fettuccine decided to have it to go. Again the container I requests have taken a long time. Dining at a restaurant is supposed to be a stress-free experience. It would help if the server would have explained it better rather than expressing 'the kitchen is busy because of take out orders due to thanksgiving' it has given us an impression that restaurant cared more for the take out than the people that are dinning in. The restaurant were not packed and we as couple were pleasantly waited. Perhaps the company can train server to explain the situation better that it was handled. Not once did they return to offer water or drinks, nor did they apologize for the long wait for the food to be served. We have been patrons of Whitespot for over 30 years, with the Kingsway location being our preferred spot. Perhaps your establishment could benefit from observing their approach to customer service. Unfortunately, the customer service at your location seems deficient, and the quality of the spinach mushroom fettuccine does not justify the price we paid. I requested the dish without salt and NOT gluten-free. When I inquired with another server about the bread, she clarified that it was gluten-free. I didn't pursue the matter further as I was too tired from the long wait for the simple meals I had ordered. The receipt from the restaurant shows we left at 7:54:21 p.m. after waiting two hours for simple meals. I am disappointed and will not visit your establishment again; I prefer the Kingsway location. Today's visit to your location was unfortunately unsatisfactory.

We arrived late due to flight times, they were happy to seat us 10 minutes before closing time. (They did ask that we ordor asap)Had a great burger on a gluten-free bun. Went back for breakfast which was very good. Staff were great 👍