Zianos Italian Eatery

Edit: 7/16/2024 The owner has reached out and we have spoken. Jerry was incredibly nice, apologetic and reassuring. She stated that she re-educated her staff. She spoke with her staff about the situation and will make sure this does not happen again. She understands how serious Celiac disease is and will make sure all staff knows what it is. She refunded my meal and even at the end send me a Zianos gift card for $100 to make things right. Although it was not asked of, it is appreciated that she did that. Jerry, thank you for reaching out and talking with me about the situation and making it right. I have Celiac and as someone who has that, I have to plan my meals and days out with my family and friends. I called and spoke with the manager and asked if their GF pasta was Celiac friendly. I was told yes. I asked about all of their sauces and he listed off all of the ingredients and assured me they would be kept away from cross contamination and that they did not use any form of wheat, rye, barly, flour..etc in their alfrado and marinara. I asked if they offered gluten free salad dressings and he said that he know for a fact that their house made dressing was gluten free. When I went with my son, sister and mother I clarified again that what I was ordering was gluten free. I was told yes. Our server, Krystal, was not at all educated on what gluten was. She kept offering me bread with my salad and I had explained to her many times that I can not have gluten, bread, flour..etc because I have Celiac. When I ordered she had the manager come and I asked to make sure AGAIN that the pasta was gluten free, boiled in it's own pan with fresh water, and that the alfrado was gluten free. No flour, wheat, gluten was used. The manager told me it was safe. Not 30 minutes after receiving my food did I start to feel off. My stomach began to hurt. We left and not 15 minutes later I was getting sick, shaking and on the verge of throwing up. I was glutened. I took every precaution and asked many times and was lied to. When my sister had called and explained the situation, it was another manager, a woman, and she was not educated on what gluten was and said more then likely the pasta was boiled in same water as the others. I wouldn't be surprised if they gave me regular penne pasta. She did not care, did not offer a refund, did not apologize. As a resturant, you shouldn't be offering gluten free pasta and allowing your staff to say it's Celiac friendly when you boil it in the same water as normal pasta. As a restaurant you shouldn't be allowing your staff to work with food if they don't know what gluten is. Celiac disease is not just an intolerance. It's an autoimmune disorder that causes pain, vomiting, intense bloating..your small intestine literally destroys itself. I made sure MULTIPLE times. I called before hand to be sure. This is not okay. If i would have known, i would have never had come. Zianos management, do better in teaching and educating your staff. Because of the lies and uneducated staff I will now be suffering with the pain of being glutened for the next week. Do better.

Amazing gluten free pasta!