Modern and stylish with a diverse Latin menu, this spot offers self-service ordering and generous portions, making it a must-try near Disney World.
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k
I’ve been a loyal customer of Sofrito because their food is undeniably excellent, and they offer great gluten-free options—a rarity that I appreciate. However, my recent experiences with their service and attention to detail have been increasingly disappointing, to the point where I can no longer support this establishment.
Over the course of my last three orders, there have been consistent issues. On one occasion, the chimichurri was so excessively salty that it was completely inedible. On another order, I received salad but no salad dressing; most recently, my order didn’t include a salad at all. These might seem like small issues independently, but together, they point to a pattern of carelessness that’s hard to overlook, especially considering the cost of dining here. My dish alone was over $36—at that price point, I expect the details to matter.
What’s even more frustrating is how poorly the management handled these issues. When I called after the chimichurri incident, I spoke to a manager who dismissed my concerns and did nothing to resolve the problem. More recently, when I called about the missing salad, they informed me that they had just started omitting salads—something a customer shouldn’t have to find out after the fact. To make matters worse, when I called again to address these repeated problems, the manager offered only a 20% credit, claiming that they couldn’t do more because they “didn’t have the item in front of them.” This response came across as dismissive and gave the impression that the manager either didn’t believe me or didn’t care to make things right.
Had we been dining in the restaurant, these issues could have been corrected immediately. But as takeout customers, we’ve been left feeling disregarded and undervalued. It’s incredibly disappointing to see such a great restaurant fail so miserably at customer service and consistency. While we gave them multiple opportunities to address our concerns, nothing was adequately resolved.
Unfortunately, this will be the last time we dine at Sofrito. Excellent food can only make up for so much when the service falls so short.
Currently staying in the Wilderness Lodge and thought we would try the Whispering Canyon Cafe for dinner the other night. I told the server that I would need gluten free meal as I'm celiac, they assured me that's fine. An hour after my meal I became extremely unwell due to my food being contaminated with gluten, I spent the following day in bed unwell.
The food did taste nice and had spoke about going back until we realised the food was not safe for me to eat.
The staff are extremely fun and friendly in the restaurant.
Enjoy a year-round Thanksgiving vibe with family-style dining, hearty portions, and a rustic atmosphere that makes every bite feel like a cozy holiday celebration.
Offering attentive service and a lively atmosphere, this spot combines delicious food with a welcoming vibe that makes it a fun dining experience.
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John McLaughlin
Shoutout to Mohamed, our server. Hands down one of the best service experiences I’ve had at a restaurant. My 2 yr old daughter spilled her lemonade and of course he brought another, but he noticed the reason why she spilled it was because she was trying to eat the ice… so he brought a separate cup of ice for her. My wife ordered a side of apples with her kids pasta, and he overheard my daughter saying she wanted grapes instead… so he brought out grapes. You can’t teach someone to care and to have that kind of attention to detail and it was genuinely appreciated.
The food was delicious. We both got the short rib. My wife has celiac and they offered to use gluten free pasta for just about every dish except the rigatoni.
Thank you Mohamed and the Tony’s staff!
Step into a magical realm with themed rooms and enchanting decor, plus a special appearance by the Beast to elevate your experience.
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Pascale Valois
The wait was worth it. Three of us ate filet mignon. One of us is celiac and they made sure everything was well identified. They even made the same gluten free desserts. I had braised short ribs and omg melt in your mouth.
Expect an unforgettable character dining experience, with the fun-filled setting and surprise appearances, priced for exclusivity.
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Vanessa Becker
This definitely felt like a fun storybook meal. The decor and ambiance was lovely. Food was good, My sister has celiacs disease, which can't have any possible cross contamination with gluten. Disney is always great at accommodating allergies. She was brought slightly different versions of the food I was brought. Character interactions were great, all the characters came to our table except the Queen, who summons you to her at her discretion.
It was worth it for our experience.
Enjoy an unforgettable dining experience with amazing steaks and exceptional service, perfect for a romantic evening or special celebration.
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Anna Olson
Seriously the best steaks we’ve ever had! I’m gluten free and was very impressed with how seriously the restaurant took my allergy. GF rolls, GF poutine (so, so wonderful) and then I got the filet with risotto. Service was impeccable. It’s pricey, but was well worth it!