Friendly staff and very welcoming atmosphere! Delicious food and a good variety of gluten free options. Their menu was just updated to show which options are gluten free.
Ordered specifically because they said they take precaution for gluten allergy (celiac). Both bowls had the same noodles, only one bowl had a label and it was for ribbon noodles (not gluten free), packed in same bag.
Called the restaurant and they said over and over again, “it should be fine” and “it should be okay”. This is totally unprofessional for food service allergy standards and instills no confidence in their care and respect for those with allergies.
If you have any allergy, I would avoid this place at all costs after this experience.
They showed no care or concern for gluten allergy and when issue brought to attention, said “it should be fine”. I suspect they would do the same with other allergies so be aware.
The only professional and caring response in this situation would be offering to fix it immediately, committing to making it right, and demonstrating they have the knowledge about food allergies. However, the response “it should be fine” shows a lack of knowledge, understanding, and care.
NOT CELIAC FRIENDLY. Both staff and owner are unaware of what gluten free actually means.This was one of my favourite restaurants, and if you have celiac disease, you know how tough it is to find a spot that really understands your concerns about gluten. They have friendly staff, and the rolls were tasty, however, I can't overlook a basic health concern that all restaurants should be considering. I'm super disappointed by this local spot that would have been a family favourite for years to come.
When you eat here, do not trust the separate "gluten free" menu as advertised. You will get sick. I have been eating here frequently over the past 5 months. Each time I've ordered, I have clearly stated that I have celiac disease/gluten allergy. I have made this clear to both the server when I've dined in, and when I've ordered through door dash. I order the same rolls, and to my surprise today, when I ordered my regular, the roll was without sauce. When I called to inquire why there was no sauce on my roll, they said that it had gluten in it, so they left it off. Now over the past several times eating here, I had felt a little off, but chalked it up to something else, since I was assured several times, that the food I was consuming within their restaurant was gluten free. Knowingly, and without attention to detail, the restaurant has been serving me gluten over the past 5 months. When I called and spoke to the owner today, he disregarded my concern, and stated that there was "only a little bit of gluten" in their sauces, and "all of their gluten free customers" had never had a problem. It's unfortunate, but I won't be coming to this restaurant anymore, and won't be recommending it to my friends in the celiac community. I hope they will make a change for future customers with dietary concerns.