Where do we begin? We went with West Town Bakery for our wedding cake because my wife has a dairy allergy, so we needed a vegan cake. We are excited to find West Town because there are very few places in Chicago with vegan wedding cake options that aren't also gluten-free. However, working with West Town was very disappointing.
First off, when we went to taste test the cake options, not all of the promised vegan options were available (despite ordering these options in advanced). However, we were able to make a selection we liked based on what they had available at the time. Second, when we decided on our flavor options and wanted to learn more about their wedding cake ordering process, we had the unfortunate experience of working with the most inept employee we'd ever encountered. He didn't know half the answers to our basic questions like how far in advance should we pay and if sheet cakes were an option (despite supposedly working in the cake department) and then sent us a invoice that had our cake and payment details totally wrong. We had to send him a corrected invoice before we were comfortable paying the reservation fee. If we had any other options for a vegan wedding cake, we would have changed cake vendors at this point, trust us.
Thankfully, a few days later, that employee left West Town Bakery, and we were paired with a far more competent employee. And we naively thought things would improve. Unfortunately, when we went to update our cake order based on our final guest count (before the final changes deadline in our contract with West Town) they again sent us a contract/invoice with incorrect wedding cake details (no note about the cake needing to be vegan) and wildly incorrect payment due dates. We again sent them a corrected invoice and got assurances that the cake order was updated and would be correct!
Then comes the wedding day. Not only was the cake delivered one hour late, but they also delivered the wrong order. They did not update our wedding cake order for the accurate number of guests despite having confirmed that they would. This resulted in us having a much smaller display cake than we requested and paid for and much more sheet cake that we did not need!
The only reason they are getting 2 stars is because the cake actually tasted good and my wife didn't have an allergic reaction, so we guess it was at least dairy free.
This place is down the street from our friend’s house, so we always stop by when we’re visiting. Great coffee and breakfast sandwiches! They even offer gluten free buns, which I appreciate.
Celiac friendly