Where do we begin? We went with West Town Bakery for our wedding cake because my wife has a dairy allergy, so we needed a vegan cake. We are excited to find West Town because there are very few places in Chicago with vegan wedding cake options that aren't also gluten-free. However, working with West Town was very disappointing.
First off, when we went to taste test the cake options, not all of the promised vegan options were available (despite ordering these options in advanced). However, we were able to make a selection we liked based on what they had available at the time. Second, when we decided on our flavor options and wanted to learn more about their wedding cake ordering process, we had the unfortunate experience of working with the most inept employee we'd ever encountered. He didn't know half the answers to our basic questions like how far in advance should we pay and if sheet cakes were an option (despite supposedly working in the cake department) and then sent us a invoice that had our cake and payment details totally wrong. We had to send him a corrected invoice before we were comfortable paying the reservation fee. If we had any other options for a vegan wedding cake, we would have changed cake vendors at this point, trust us.
Thankfully, a few days later, that employee left West Town Bakery, and we were paired with a far more competent employee. And we naively thought things would improve. Unfortunately, when we went to update our cake order based on our final guest count (before the final changes deadline in our contract with West Town) they again sent us a contract/invoice with incorrect wedding cake details (no note about the cake needing to be vegan) and wildly incorrect payment due dates. We again sent them a corrected invoice and got assurances that the cake order was updated and would be correct!
Then comes the wedding day. Not only was the cake delivered one hour late, but they also delivered the wrong order. They did not update our wedding cake order for the accurate number of guests despite having confirmed that they would. This resulted in us having a much smaller display cake than we requested and paid for and much more sheet cake that we did not need!
The only reason they are getting 2 stars is because the cake actually tasted good and my wife didn't have an allergic reaction, so we guess it was at least dairy free.
Chill brunch spot with a local vibe, known for its tasty offerings and accommodating choices that'll keep you coming back!
People are saying
View more
Naina Khanna
Wonderful neighborhood brunch restaurant! The staff is friendly and the food is delicious. They were very mindful of food allergies and offer gluten free bread too!
Expect a delightful array of unique pastries that impress even the pickiest of dessert lovers, perfect for sharing with family.
People are saying
View more
Miranda S
So, I'm vegan, and my sister is gluten free. So while she was in town for the holidays, we went to Frera, and bought one of everything (of the small pastries). We shared with the family, and everyone loved everything. I usually don't love chocolate desserts, but Frera's were incredible. <3
Warm and inviting with a spacious vibe, it’s the perfect hangout spot, and the drinks have everyone raving about their unique flavors.
People are saying
View more
Michael Nguyen
I absolutely love the atmosphere and design of the whole store! Very warm, spacious, inviting! Perfect for a hang out with friends and family!
The staff is always so helpful and super welcoming, I feel like I am instantly friends with all of them!
Ugh and their drinks are aMAzing! Gotta give a shout out to Purple Roots which is an all time customer favorite, and I can see why. For me, I have never really been a fan of Taro and Ube…but they somehow cracked the secret in their recipe because I am obsessed. Never thought I would like either of those flavors but here I am. The drink (and all of their drinks) being dairy and gluten free, for all my lactose intolerant/celiac peeps is incredible! And the best part…NOT 👏🏼 TOO 👏🏼 SWEET👏🏼 *chefs kiss*
Ugh, definitely the hot spot to be in Wicker Park!
This place is down the street from our friend’s house, so we always stop by when we’re visiting. Great coffee and breakfast sandwiches! They even offer gluten free buns, which I appreciate.
