Charlotte B
I used to come here all the time, because they had the best butter chicken in town! This particular experience was the absolute WORST!!!!
I called to place my order over the phone, as I used to always do…. it took me almost 15 minutes to try and explain what I wanted! So after talking to 2 or 3 different people I had to talk to a couple different people, I was FINALLY able to get my order communicated! (I kept getting different answers to my questions, and got really frustrated, because they didn't understand what I was saying.
I had explained that I could NOT have gluten or sugar, and they said "no problem." I had ordered a butter chicken and got a gluten free roti with it for an dditional $0.99.
When I was asked for my name over the phone, I said, "Charlotte, like Charlotte's Web." (Which I thought was obvious) "Can you spell that please?" she replied, so I spelled it out nice and slow for her.....
When I was given my "receipt", which was just a note with what I ordered, it had my name on the bottom that read, "Charloppe". "What does that say?" I asked. And she said, "Oh she wrote your name down."
The gluten free roti was hard as a rock, and didn't taste like roti AT ALL! Also, the butter chicken was unusually sweet. I had called back the restaurant to ask if there was any sugar in this dish, and she said no. So I asked what sweetener was used, and once again, had to talk to 2 different people, before the chef finally came to the phone. After pratically arguing with me that there was "no sugar", I asked him to read me the ingredients of the tomatoes and tomato paste they use; I had to repeat myself MULTIPLE times, before he finally read me the ingredients on BOTH. "Contains sugar," he said. Um..... if a customer tells you they CAN NOT have sugar, don't you think maybe you should know the ingredients before you make it?
Thank God I'm not anaphalactic, or I'd be in the ER right now, and filing a lawsuit!!! I don't know if people are just getting lazier and more careless, or if they are truly that ignorant?! I did end up eating the [sweet] butter chicken I ordered, because it was my dinner. Unfortunately, I am getting quite ill! (Maybe from the sugar that I said I couldnt have? 🤷🏽♀️)
I was also given a FORK to eat butter chicken. (Which was more like
sauce with a few chicken pieces-can I please have some chicken with my sauce???) If you ate soup, would you use a fork for it?
🤔😡🙄
This place went from the best in town, to the worst! I'll order elsewhere from now on!!!