I recently had the pleasure of dining at Zambrero's, and my experience was elevated significantly thanks to a remarkable employee named Jack. From the moment I walked in, I was impressed by the vibrant atmosphere and the enticing aroma of fresh ingredients, but it was Jack's exceptional service that truly stood out.
Jack greeted me with a warm smile and a friendly demeanour, instantly making me feel welcome. His enthusiasm for the menu was contagious, and he took the time to walk me through the various options, highlighting the unique flavours and combinations available. As someone who can be indecisive when faced with a plethora of delicious choices, I greatly appreciated his patience and expertise.
What particularly impressed me was Jack's knowledge about dietary preferences and restrictions. He was attentive to my needs and offered insightful suggestions for gluten-free and vegetarian options without missing a beat. His genuine interest in ensuring I had a great dining experience was evident, and he went above and beyond to customise my order to perfection.
When it came time to prepare my meal, Jack's attention to detail and skill were on full display. He crafted a burrito bowl for me with precision, ensuring each ingredient was fresh and proportionate. The result was a delicious, satisfying meal that exceeded my expectations.
Beyond the food, Jack's positive attitude and excellent customer service made my visit memorable. He checked in with me after I started eating to ensure everything was to my liking and even offered a few extra tips on how to enhance the flavors with their various sauces and sides. It's rare to encounter someone who is not only proficient at their job but also genuinely passionate about creating a wonderful experience for their customers.
In addition to Jack's stellar service, the overall ambiance of Zambrero's was inviting and clean. The modern decor and comfortable seating provided a pleasant environment to enjoy my meal. The restaurant was well-maintained, and the staff seemed to work seamlessly together, contributing to a smooth and enjoyable dining experience.
In conclusion, my visit to Zambrero's was outstanding, thanks in large part to Jack. His exceptional service, combined with the delicious food and welcoming atmosphere, makes Zambrero's a standout choice for anyone looking for a great dining experience. I highly recommend stopping by and, if you're lucky, you'll get to experience Jack's top-notch hospitality firsthand.
I went to order a gluten free item as advertised on their board only for the person serving me to say nothing is gluten free everything contains wheat I said so what’s gluten free then and he said nothing it says no where so I turned around and said well I’m sorry but it’s just there on your board it says Gluten free and Vegan available so what is that for then he said I don’t know but nothings gluten free.
So I suggest as a business to remove that as an option from your menu if you cannot cater to people who are celiac especially if your staff are going to laugh at us who are celiac and say it’s Mexican of course it has wheat in it. We lined up for 20 minutes waiting to order to get to the person serving and be laughed at and told no they don’t sell what they advertise.
Absolutely horrible to have a condition which makes me only able to eat certain foods and to be lined up where it is displayed that there are gluten free options only to find out and wasted 20 minutes in line for the staff to laugh at me and tell me no that mad mex doesn’t have gluten free options.