We stumbled upon the Jakery Bakery this afternoon just as it was closing but they were more than happy to serve us and let us sit in. It was reassuring to know that everything on site was gluten-free and coeliac safe - no risk of cross contamination at all. We had the rocky road and it was delicious! The owner's son chatted to us about the story behind the bakery and took an interest in where we from and our visit to Southwold and surrounding area. Superb hospitality! We'll visit again tomorrow before heading home. 😊
Went there on a weekend as a stop during a bike ride as a group of 8 people. As they did not have a free large table, we asked if they could join two small ones, which initially refused to do and once seated on two separate tables, they agreed to join. The atmosphere was nice, but the service was really bad. We were served by a group of very young ladies who not only looked like they were there against their will, they really rushed us to get us out of the place. The plates were collected while one of us was still eating, Then we were asked to move to the bar areas so they could seat more guests. When we pointed this out between us, the young waitresses started laughing at us and saying between their teeth "bye bye bye" as we stood up and left. Food was overpriced for the quality - the cheapest salad costs £15 and amongst the entire menu they offered only two vegan dishes and one gluten free dish. Do not recommend.
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The Swan Southwold
Market Place, Southwold IP18 6EG, UK
Gluten-free options
BarHotelRestaurant
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Heather Berry
I am COELIAC ! My husband booked a table for our 40th Wedding Anniversary.
I left the Swan in Southwold extremely upset! Due to So many problems with the GF Menu! I requested a number of dishes individually and was told they contain GLUTEN! I tried and tried to choose from the so called GF Menu to no avail.
As you can imagine this was extremely embarrasing as other people had started staring at us!
This table was booked well in advance (one month ago!) We felt extremely uncomfortable due to the unwanted attention and the lack of Compassion.
This incident completely ruined what started out to be a memorable day!
I/we now will NEVER forget this abhorrent experience!
Fello COECIAC suffers be very mindful when going here!!
If I could post this with NO STARS! I would.