Dave C

Google review

I had a pretty disappointing experience at Cafe Inc today.We usually go to Cafe Botannix at Palmers each saturday, but they don't have many GF options for me, so I thought I would try Cafe Inc. I got the kids an almond croissant and when we cut into it found it was filled with custard. The kids tired it but didn't like it, and it wasn't what we thought we ordered. So I took it back and explained that we wanted a plain almond croissant and the kids won't eat this one, and I can't due to being Coeliac, and there was no sign saying it was custard filled nor could you tell by looking at it. And asked if they could please replace the croissant with one without custard. Unfortunately they refused despite trying to get them to understand but they continued to insisted that we buy a new one. They didn't even offer any solution apart from spending another $8.50. It's pretty poor service considering we brought multiple items that day. I felt sorry for the young staff who clearly wanted to make it right, but the manger/owner wouldn't budge. I certainly won't be returning ever again, which is shame, as the original owners were so considerate and always happy to make it right and they do have a lot of GF options. But I would rather take my custom where its appreciated.

Nicci Thomson

Google review

The food quality has dropped substantially since the place was sold. I had been going here regularly for the past ten years. I have been telling myself the substantial drop in quality over the past couple of years are one offs, but every time I go, the food is poorly made, doesn't include what was stated in the menu. The smoothie I had been ordering for ten years was poorly made, watery like every time I have had it over the past year. The fries that were supposed to come with a gluten free vegan aioli came with sauce without telling me. Whatever I got today it was definitely not gluten free and I will be spending the rest of the day sick. So many happy memories of this place it was hard to give up but its clear from the owners comments they could care less and are happy to take our money and ruin one of the best eateries in hamilton very sad. I am relocating to a different city and I guess at least I don't have to worry about missing this place anymore :(

L M

Google review

A cup of tea and a gf salad came to 32.50 which seems excessive and i queried it as the gluten version of the salad was 24.00 so there was a 3.00 surcharge that I should have been told about Counter person was unfriendly and uninterested to the point of rude. The salad was underwhelming just premix bag with cherry tomatoes and over cooked chewy lamb.I was sorry I stayed.

Meryl HUGHSON

Google review

Beautifully fresh and yummy gluten free food. Especially loved their date scones.

S Weeks

Google review

Excellent service and delicious food! The staff was friendly and very accommodating to dietary restrictions (gluten free).