Terrible service. Can’t place an order on the phone and online doesn’t work. Called in hopes to place an order. Person answered with a AWFUL attitude and didn’t even start the convo with hello but a WE DONT DO RESERVATIONS. which I was NOT calling about. Unfortunately I am gluten free but will be going ANYWHERE else. WE. A. SHAME.
Ordered the breakfast tacos
However have issues with eggs and onions. Explained this to our waiter. After which he repeated back my order emphasizing my special order. However when my order arrived it had onions in it. Knowing that the wait staff at the Ihop. In O'FALLON can be very rude when you return food that was done wrong I decided I'd try and remove the onions from my tacos. When I came to the conclusion that there where way too many I handed my food over to the server. At which time he Explained my issue to the cooks and manger. The manager and other staff members decided that they would make fun of my request and said very loudly that I would get no peppers on my tacos just chicken and cheese. However I said I like peppers, just no onions or egg with my side being hashbrown. I d ordered it like that before with no problem. After which I saw one of them very harshly hit the side of the trash can with the plate that had the tacos on it. I told the server that this was very upsetting and that my husband and myself will not be returning to this location. At which time the manger offered me 20% off my order which just seemed like a insult and took no blame for what took place that I saw and heard . Trying to act as if they were merely mad at the server for messing up my order not me. Said they have elderly people with dietary issues come in all the time and even offer gluten options. I did however get the food fixed but the humiliation of how I felt cant be fixed. This however wasn't the 1st time I've had issues. I shouldn't have to explain that I have issues with onions or eggs . I've excused the treatment in the past because of the fact the restaurant is convenient.
This place didn't have many customers on a Monday at noon, but that's a shame because everything about it was great! The Bishop's Benidict was way better than Black Bear Diner's. The service was good, and they were careful about my mom's Gluten allergy. I definitely recommend!
When I walked in, this place smelled delicious and had a great atmosphere.
The employees were very nice and friendly. They do have a Rice krispie treat that is gluten free, along with a beautiful selection of muffins and of course the beignets.
The only thing that kept me from a five-star review is the fact that they did not have any guaranteed dairy free options, despite the fact that they have several different dairy-free milk choices, and a honey oat milk latte on the menu.
They do offer gift cards and I was able to snag one as a Christmas gift hopefully my coffee shop loving friends will enjoy it.