Briana Gamble

Google review

I want to love Town Hall, as someone who has food allergies (gluten, dairy, & soy), but the last 2 times my order was made wrong. Both times they contained one of my allergies - the first time a burger came with cheese and the second time I was given the keto bun instead of the gluten free bun which contains dairy. The first time it was refunded since I was already home. The second time I was close by when I realized and they made it again. Food allergies are nothing to mess with though and to advertise as accommodating but consistently make food wrong is very frustrating. There’s clearly a lack of knowledge from staff or protocols are lacking.

William Meier

Google review

I ordered the gluten free bun. I understand that gluten free tends to be “dry”, and crumbly. What I discovered is that eating the burger upside down worked better because the bottom is too thin and fell apart. Overall very good burger and the service was and restaurant was👍.

Dustin Greiner

Google review

By far the best gluten free pizza I’ve had in Ohio! Fun spot open late on the weekends.

Emily Crane

Google review

Darryl was the best waiter I have had in a long time. We had a group of 17 people and he treated us all kindly and in a timely manner. One person was gluten free and another had food allergies and he was patient and took the time to get their order right. This server deserved recognition and made me want to come back and request just him.

Anthony Sodd

Google review

After encountering an initial disappointment at Burgerim due to receiving gluten buns instead of the gluten-free lettuce wraps I ordered, I was pleasantly surprised by the owner's response. Mario promptly addressed my concerns with sincerity, offering a full refund and a gift card as a gesture of goodwill. His commitment to improving service and ensuring a better experience on my next visit is commendable. While my first visit was disappointing, I appreciate Mario's efforts to rectify the situation. Therefore, I am updating my rating to 4 out of 5 stars. Thank you, Mario, for your attention to customer satisfaction.