We visited on what seemed to be a particularly busy day, which unfortunately affected the overall experience. Tables hadn’t been cleared, and it felt like the staff were either stretched too thin or not effectively managed.
That said, the gluten-free menu was impressive and offered plenty of options, which we really appreciated. I ordered the Buds Bowl, which sounded great on the menu, but it arrived missing key ingredients—there was no roasted squash or pomegranate seeds. With only one server visibly working and clearly overwhelmed, it was impossible to get their attention, and no one checked in to see how our meal was.
Since we had to pay before eating, there was no opportunity to raise the issue or have it resolved, which left us feeling a bit disappointed.
We’re keen to try the chain again at a different location because of the excellent gluten-free options, but we won’t be returning to this particular site.
Great place for people with food inflictions 😊. Separate menu for Celiacs, which was very impressive. Nice place, with seating inside and outside. Food very good. Service not that quick and had to be reminded that I'd ordered a desert. Would go again
I have been to a few of the restaurants owned by “The lounge” and everytime I have been glutened I’ve had to ask about so many things on the GF menu even the coleslaw which by the way at the time wasn’t gluten free….the food is always amazing however I feel the risk is quite high for coeliacs like myself….
Absolutely gorgeous stay where I was able to eat safely the whole time! It's a fully Gluten and Dairy free pub! I had 3 meals here from dinner to breakfast to a Sunday lunch which included all the trimmings! Absolute heaven! I cannot recommend visiting here enough!
Another great lunch at the Saltwater Inn. All our meals were delicious, the staff are really helpful, and a lovely atmosphere. My wife is a Coeliac, so gluten free, some nice choices for GF, and always very careful. Thank you again
Amazing 2 find a couple of gluten free options. However on our second visit after ordering the burgers we were told they were out of baps, and when the soup arrived it was also missing the gf roll. Lovely food but disappointing- if you are offering gluten free make sure you have it in stock
PizzaBrunchDinnerItalianOpen Late NightTake AwayVegetarian OptionsVegan OptionsBeerCiderDessertsPastaLunchDeliveryOutdoor SeatingKid FriendlyRestaurant
People are saying
View more
Rob Vacher
This has been one of our favourite spots for the last couple of years, but distinctly off the boil at dinner today. My wife is coeliac and the GF focaccia is usually a highlight - unfortunately quite dry and did not seem particularly fresh today. The seafood linguine was far less flavoursome than previous dinners. Not sure if it was an off night/different chefs (we've met the head chef at a couple of prior dinners, she seems wonderful, and the food on those occasions has been awesome.) Staff seemed slightly. Fingers crossed it's back to the usual standards next time!
I recently stopped by The Cosy Cafe in Hay-on-Wye for lunch, and it was a truly delightful experience. Despite the bustling atmosphere, the service was impressively quick and efficient. The food was absolutely lovely, with a great selection of gluten-free options available. The oat milk lattes were a highlight, and the raspberry and almond Bakewell tart (gluten-free) was simply divine. The cafe's warm and inviting atmosphere made it a perfect spot to relax. For those planning a visit, there are on-street parking options and a small car park nearby, with a larger one just a short walk away. I highly recommend The Cosy Cafe and look forward to returning soon!
Really good food and good portion sizes, service was fast and our waitress was lovely, sorry I forgot her name. Beautiful view and also had a good gluten free range and good alcohol free range, the coast to coast alcohol free cocktail was amazing. Thanks :)
Celiac friendly
