Tried the Koconut Grove for the first time today and we'll definitely be back. Our son is Coeliac so cannot eat anything with gluten. We were so impressed by their knowledge of cross contamination. They took their time to explain what was gluten free, what to avoid and really went out of their way to make sure our son knew what was safe to eat. The food was delicious, the staff amazing what more can you ask for.
We stumbled in here on a rainy day looking for some gluten free options, of which we found several !! The lunch selections were decent, and the *meal* prices were incredibly fair. The food was admittedly somewhat simple, my husband loved the leek and potatoe soup which came as part of the special. We got the impression the focus was put more on the bakery and drinks so I had to try some gluten free caramel apple crumble pie. MY GOD was it good !! However, it was nearly £6 for one lone slice. Having said that, it was surprisingly WORTH that much (but maybe just the once)
The soft drinks I must admit were absurdly priced (over £4!!) and teeny tiny. The staff seemed quite friendly, however they were very busy as the place appeared to be quite popular, particularly for drinks.
May return for the gluten free menu and affordable lunch, and will dream of the apple pie, but a little thrown off by the underwhelming meals and the high prices of other items.
I am also celiac and faced no adverse reactions whatsoever.
Second time I've been here, the first was for dinner and the place was too loud to hear each other talk easily. This time we went for lunch because the menu looked really good and they have plenty of gluten free options.
Food was good, we had smash burgers, a little pricey for the size of the burger, but tasted good.
The main issue was how long it took to get the bill and then hours long it took to pay. We asked 3 different staff members for the bill before it finally arrived and guess what... 10% discretionary service added. I really do not like being forced to tip in a country that has minimum wage, no other minimum wage jobs get tips so I'm not sure why waiters believe they are special (I've been one, it's not hard).
Needless to say I and asked for this to be removed following the poor service and this then required a manager to sort out!
Lovely food catered for all our needs including vegan and gluten free. The service from Logan was great and quick. Would definitely recommend and we'll definitely be visiting again
My friends and I booked a table for dinner on Easter Monday while we were staying in Chester for the weekend. The restaurant was lovely and the staff very friendly. However, as were about to order our starters, we were told that a large part of the menu was unavailable. This is only the second time that I have visited one of the Botanist chain and I had the same problem the first time (not in Chester). Whilst I appreciate that we were attending at the end of a busy bank holiday weekend, it seems strange to me that so many of the menu options were unavailable. I would say it was about 40% of the menu was unavailable.
The food we did have was delicious and the gluten-free member of our party was very pleased with the cookie dough pudding. We were brought the wrong drink and it took a while to be corrected but, overall, the service we received was good.
We came here today for lunch as we have done many times before only to find that they have decided to put MILK POWDER in the mash potatoe ( and before you say it has always had been this way IT HAS NOT) as we've been in many around the country and they all had vegan mash potatoe
We are NOT vegan we are celiac with a dairy allergy
This made it that 2 slices of meat and a spoon of cabbage and carrots doesnt make this good value for money ( they did promise other vegetables but they never arrived)
As a result we have cancelled our booking for mothers day as a mother should be able eat a decent meal on mothers day
Nice place, good variety of options on the menu. Small plates, tapas, main meals, sides. Vegan and vegetarian marked clearly and separate gluten free menu. Good drinks menu with cocktails marked if suitable for vegans and AF marked up too.
Food was really good. Good portions and tasty too.
Staff were friendly but only marked down on this score because of a slight issue. We would recommend and return again.
Lovely food and staff, come as a last minute for lunch, very accommodating for my gluten free allergies too! We will definitely be back again! The new Terrence at the back too.
I had ordered the padana pizza. It's gluten free and vegan. The dips were so flavourful, i couldn't believe they were vegan. I expected the base to be either soggy or too hard but it wasn't and was perfect
We visit the BoatHouse with family members (and dogs). Excellent food (including top class gluten free and dairy free options, menu clearly marked). A recent refurb is lovely and service was top class. Excellent value for money, recommended 👌
I was very impressed with the Gluten Free options. Our waiter Danny couldn’t have done more for us. He was very attentive and looked after us from our arrival to us leaving. The food was delicious too! Thank you
Delicious food the best wild mushroom sauce and chicken breast I've ever had, coffee dessert is also tasty. And most importantly for me as a celiac I felt safe and care. Thanks 👍
What has happened to the Chester Grosvenor
Firstly I tried to book a table for myself in the brasserie a lady answered the phone and said “just turn up its not that busy” so when I did the was a single table in the middle of the room I had to take a meeting couldn’t hear myself not to mention I wanted food had to get the restaurant manager as the server said the was no other tables yet the was…
Other issue the gluten free bread that came with soup was burnt how can this be 3 Rossetts yet they burn the small soup roles?
And the olive had been marinaded in chillies but was not mentioned to me more did I ask for them as I asked about them yet they where brought over to the table the waiting on staff have really let this place down and the chef who can not warm up the gluten free bread rolls with the soup!
Really excellent gluten-free fish and chips. The menu has a full allergen matrix for people with various food sensitivities, which is great. Kid-friendly, but also a pleasant place for grown-ups to sit and relax after hours traipsing round the (amazing) zoo. Lots of interesting nature photos / drawings / prints hung everywhere, even in the toilet cubicles! Light and airy interior, especially in the extension at the back. Getting our order taken was a little slow, but that was hardly the servers' fault as they were covering a lot of tables. Food arrived quickly and piping hot after ordering. Overall, strongly recommend.
I don’t often write reviews, however wanted to share how great this place is for those that are Gluten Free. We had a GF person in our group, from the second we walked through the door staff were aware and fully understood the difficulties this can pose, they were understanding and the menu and food is probably 90% - 95% available. Everything is labelled very clearly and all staff informed and trained to understand this. Salad bar is immense and fresh, the hot food flows and plentiful, great place, great food, lovely well trained staff and atmosphere.
Popped in for a drink at lunch while staying in Chester. Staff really friendly and welcoming. Very relaxed atmosphere so decided to eat there on the evening.
Food was fantastic, husband is a coeliac but this wasn’t a problem, steak was amazing as were all the sides. Loved the bar. Highly recommend.
Very Disappointing!!
Arrived for brunch with my wife who is coeliac so GF is essential.
My wife ordered a meal off the menu which was identified as GF.... vegetarian haggis with tomato, hash brown, egg, beans, mushrooms and a slice of GF bread.
Meal arrived without the haggis. No mention of this from the staff, it took my wife to ask why there was no haggis. ... the main item of the meal. She was told it was because they couldn't guarantee it was GF. No mention of this when I ordered and full price charged and paid. Borderline scandalous.
Needless to say, won't be going back.
Really good food, accommodating for vegan and gluten free diets. If you want a fine dining experience in Chester, this is the place to come. All the staff were extremely friendly and attentive to our needs.
Last Monday my friend and I were visiting Chester and went to Sergios at lunch time. We were very impressed with the food and the service. My friend has intolerances with some seafood and likes gluten free as well. The young waitress was very knowledgeable and pointed out meals that would suit him. Although very busy little place the service was quick and well presented. Will definitely return.
Exceptional Service and Gluten-Free Delights at The Opera Grill with Francesco
During our recent dining experience at the Opera Grill, we were fortunate enough to be under the care of an exceptional host named Francesco. Not only did he cater to our every need, but he also demonstrated an unparalleled commitment to ensuring our gluten-free requirements were meticulously adhered to. With his outstanding service and attention to detail, Francesco made our meal a truly unforgettable experience.
Above and Beyond for Gluten-Free Needs:
What truly impressed us about Francesco was his dedication to accommodating our gluten-free dietary restrictions. Not only did he listen attentively to our needs, but he also took the time to discuss our specific requirements in detail. Francesco's expertise in handling gluten-free meals was evident as he went above and beyond.
Francesco's outstanding service and his exceptional dedication to catering to our gluten-free needs left an indelible mark on our dining experience at Francesco's. He displayed professionalism, kindness, and a genuine passion for ensuring our satisfaction. We highly recommend Francesco to anyone seeking a memorable meal, especially those with dietary restrictions. With Francesco around, you can be confident that your dining experience will be nothing short of exceptional.
Many thanks
Pete & Gemma.
Food was fantastic: lovely portion size, and cooked to perfection. They also offered gluten free options, which was a great plus. Staff were very friendly. Coffee was delicious. Will be recommending to friends and family and returning ourselves.