Steps User951552

Google review

Can only do gluten free if they have the right staff. I was informed I couldn’t place my order due to lack of the right members of staff.

Emily

Google review

Quick service. Food tasted good. For coeliacs: gluten free options on the menu but when asked was told it was my responsibility if they give me gluten and that they would cook my pasta in the same water as the gluten pasta despite my serious allergy. Also found it very disappointing that they charge extra for a gluten free base, despite it being a medical need for coeliacs.

Niamh Caitlyn

Google review

Had a birthday meal, ordered online then phoned up to change the cheese to vegan and the staff accommodated our needs straight away! Very happy with the gluten free base as it’s the nicest we’ve tried.

Hannah English

Google review

We came recently for a family breakfast. Firstly we had to wait ages outside to be served with many available tables. We arrived early as apparently this is a great place for gluten free options but there were no gluten free cakes available. The food was nice, if a little pricey for the children's breakfast muffins. Decor was loveky and a view of the boats. Unfortunately when we went to pay, we had to go downstairs to the till as nobody was around. Waiting at the counter to hear the owner shouting at his staff like they were worthless. We felt very sorry for them, swearing at them and shouting out "oh my God I'm gonna kill myself" in front of our young children. When we were served the owner huffs and puffs at us as we have a voucher to pay with. This isn't a free meal, someone has already paid you money for the voucher, which we added some of our own money too aswell. I am not normally one to comment but this was pretty shocking. A shame as the place was lovely and the waitresses seemed nice.