Bob Marley-A Tribute to Freedom

My wife and I were visiting on our anniversary. She ordered the Reggae Jamaican Jerk Chicken, which is advertised as "gluten senitive" i.e. for people with gluten intolerance. When the dish arrived it contained nothing mentioned in the description. After our inquiry we were told that certain items contained gluten. While that may be true, that still did not explain why the dish is advertised as such. The result was a small piece of chichen and half a plantain. Not even the "half chicken" as advertised, but two small chicken thighs. We even went as far as to explain to our server that the items left off the dish (rice) do not contain gluten and are safe, which is also why they are included in the dish stamped "gluten sensitive"!! Unfortunately, nothing was done about it. We paid for our meal and left. The entire experience just felt wrong. We never complain and understand that mistakes happen, but we both left feeling foolish and duped. We both simply hoped that our server or the restaurant would do the right thing, however, not even an apology for the miscommunication or misunderstanding or whatever it was that happened was given. It was business as usual and we were just another table being turned over. If you do visit this place, I can say that the atmosphere is nice, they usually have a band playing and the place feels lively. But warning to those who order anything and have dietary restrictions to please speak up and advocate for yourselves if something is not right, but do not expect them to address it nor do anything about it, because they will not. This was our second time visiting Universal in two years and given the occassion for the night it left an extra bit of sting in an otherwise good vacation.

Yo mon, the food was yummy and has a friendly atmosphere. Great option when visiting the park. Added note, there are a few gluten free, vegan, and vegetarian options on the menu.