CAVA

I’ve been a loyal CAVA customer for years and have always appreciated how careful they were with food safety, especially regarding gluten. I have Celiac disease, which means cross-contamination is extremely dangerous for me. In the past, the staff was organized, careful, and respectful when I asked them to change gloves or take extra steps to prevent cross-contact. Unfortunately, my recent experiences have been very disappointing. The service has become disorganized, and employees often seem careless when preparing food. When I asked for basic precautions, such as changing gloves, some staff were dismissive or even rude. I’ve also noticed that ingredients are being handled sloppily—toppings are thrown around, and gluten items are spilling into gluten-free toppings. This lack of care led to me getting seriously sick from cross-contamination. It’s very disheartening to see the decline in standards at a place I used to trust. For people with Celiac disease or food allergies, this level of carelessness is not just inconvenient—it’s dangerous. I truly hope CAVA addresses these issues and returns to the safe and respectful practices they once upheld.

This location is extremely celiac friendly! When I mentioned I had celiac disease, Carolyn at the counter immediately changed gloves and washed her hands. She also told the other people working down the line to as well. Masterclass in customer service!