Visited this location 3 separate times while staying at a nearby hotel over the weekend. The location is great, very clean, staff are friendly and welcoming. My one complaint is on the first day there I asked about if the gluten free breakfast sandwiches were still heated up in their own packaging for cross contamination safety. The person working on day 1 assured me that yes they were. I ordered one then it came wrapped in foil paper so I knew otherwise. Day 2 I asked a different staff member and he assured me that no, due to packaging catching on fire caribou no longer heats up the gluten free sandwiches in their packaging anymore but stated he could place it off on the side to heat to reduce cross contact. He told me that the day 1 worker unfortunately lied to me.
As someone with celiac, I have to put a lot of trust into people preparing my food. I don’t appreciate being lied to at all about food prep safety. I’m glad the day 2 worker was honest with me.
The facility is otherwise clean and nicely decorated with lots of seating options, and the drinks were exceptional every time. If it weren’t for being lied to about food prep I would have given this place a 5/5. Maybe work with your staff on training so that they don’t accidentally harm someone with an autoimmune disease or allergies.