Chipotle Mexican Grill

Worst Chipotle experience I’ve ever had. Was there for a graduation dinner with my family of 11 last Thursday night. Granted, it was late, but according to the other reviews, our experience is common regardless of the time. We got there at 9:30 and were told they’re only accepting online orders (they close at 11). We thought maybe they were short staffed? So we ordered online. My parents and I each got 3 tacos and we also ordered two bags of chips and guacamole. While we waited, my sister in law tried to use the restroom, but someone had taken up residence, so anyone in our crew who had to “go” went across the street to use the Walgreens bathroom. The store itself was very dirty and disheveled. No napkins and no forks. When I asked if they had forks, they said they were out… Why a fork, you ask? Well, when our food came out (with flour tortillas instead of corn tortillas - I can’t have gluten; “they were out”), my three tacos were SMOTHERED in a very large pile of guacamole. You couldn’t even tell they were tacos and they were complete soggy. They tasted rough. Also…. We got two sides of guac, but no chips. Because… they were out (reviews tell me this is a theme here - apparently corporate doesn’t want a successful store in Springfield cause they’re always out of food). They sure charged us for them though. When my dad asked for a refund, they said they couldn’t do anything about it and to call the hotline in the morning. My dad then asked for the number and the employee said “I don’t know it - you’ll have to look it up.” 😑 The rice in my tacos was hard (also common?). There wasn’t a single order that was correct at our table. And the last order that came out, came with a bag of chips…. I really like Chipotle. If I lived in Springfield, I would never eat Chipotle.

Dirty line. Not celiac safe anymore! Refused to pull new at 830pm, though they close at 10.