Chipotle Mexican Grill

So professional I’m impressed - this store is the elite - our guy who made our food was so pleasant. My teenage daughter has Celiac and asked if he could change his gloves, he was so kind, thanked her for letting him know and he more than exceeded our expectations. He wiped the whole counter space down and washed his hands up to his elbows, he made my daughter’s food start to finish, AND he didn’t use the food containers from the front - he went to the walk in and got the new food containers (for toppings). This was the best experience I’ve ever had at a Chipotle and the food was excellent, store also looked extremely clean. If I could give more stars I would.

Today I watched a customer go in and try to place an order. She explained kindly that she has Celiac Disease and therefore her food cannot be cross contaminated with any kind of gluten. The staff member who she was talking to, walked away from her. The second staff member asked about the food restriction and she explained how she has Celiac Disease and is unable to eat gluten and asked if they could make her something without gluten and without cross contact of gluten. The guys chuckled and shook their heads. She politely said “It’s okay. Thank you.” and walked out. These staff members were lazy, uneducated about food allergies, and rude. I’ve eaten at various Chipotle’s In Massachusetts and Rhode Island and typically the staff is very knowledgeable. They will announce allergy and everyone on the food prep line will change gloves. On top of this they will also offer to use fresh packages of food so that there is no cross contact of allergens. This Chipotle in Warwick on Bald Hill Road is terrible and I will not return. This incident occurred at around 5pm on June 9th, 2023. Before this incident happened, the workers were arguing about some staffer being late, even though he kept insisting that his shift doesn’t start until 5:30. If that was true it was only 5:10 when this argument started because I looked at my watch to see what time it really was. Overall a terrible experience all around with staff that needs more food allergy training.