Today I watched a customer go in and try to place an order. She explained kindly that she has Celiac Disease and therefore her food cannot be cross contaminated with any kind of gluten. The staff member who she was talking to, walked away from her. The second staff member asked about the food restriction and she explained how she has Celiac Disease and is unable to eat gluten and asked if they could make her something without gluten and without cross contact of gluten. The guys chuckled and shook their heads. She politely said “It’s okay. Thank you.” and walked out.
These staff members were lazy, uneducated about food allergies, and rude. I’ve eaten at various Chipotle’s In Massachusetts and Rhode Island and typically the staff is very knowledgeable. They will announce allergy and everyone on the food prep line will change gloves. On top of this they will also offer to use fresh packages of food so that there is no cross contact of allergens. This Chipotle in Warwick on Bald Hill Road is terrible and I will not return. This incident occurred at around 5pm on June 9th, 2023.
Before this incident happened, the workers were arguing about some staffer being late, even though he kept insisting that his shift doesn’t start until 5:30. If that was true it was only 5:10 when this argument started because I looked at my watch to see what time it really was.
Overall a terrible experience all around with staff that needs more food allergy training.