First Watch

This morning around 10:20AM my girlfriend and I were having breakfast here. My girlfriend unfortunately can't consume gluten. (Past injury, long hospital stay, caused GI damage, now she can't eat a lot of things, Gluten among them) I remain unsure of where in the operation of this particular restaurant things didn't come together.. The server may not have rang in gluten free toast, maybe the kitchen just made a mistake, or maybe whoever was on expo that sent the other server to run our food just didn't notice.. Any of which are innocent enough; things happen, nobody is perfect, and generally speaking if the response to this situation is anything to the tune of "My bad, sorry, we made a mistake"...... That's good enough for us. Maybe swap the item out, enjoy the rest of the meal, take my money, and we will be on our way. Easy enough right? Wrong. Our server was great. She ran to grab her manager. Here's where the problem began.... This guy comes over to our table, and just stands there in silence. The awkward silence felt like it lasted for an eternity, and he's just stood there staring at us. I kindly explained that they served her the wrong toast, and she noticed when she got three bites in and started feeling nauseous. Then he utters something that I still cannot believe any manager when presented with such a situation would ever think to say; in no less than a condescending tone that I still cannot describe in words. "Uhhhhhhhhhhhhhhhhhhhhhhhhhhhh.. And, what would you like me to do about that?" I still can't believe I didn't raise my voice at him when he said that. Somehow I went on to calmly explain that she had a few bites, and will now spend the entire afternoon sick. After perhaps finally gaining some understanding of the situation he simply says, "Come see me up front when you're ready, and I'll take care of you." Now in this moment, I think to myself that maybe I didn't communicate effectively at first, or maybe the server didn't explain to him what was up when she went to get him, or maybe there was some other reason that he could seem to care less.. I don't know. At any rate I was prepared to let it go. So we walk up front with him, and I look in his hand and I can see a check for approximately $35 or so dollars. When we get to the register, he boldface offers us a 20% discount. Now if I was complaining about cold food or some other Karen-esque thing... Fine, give Karen a pacifier prize and move on with your day. But you've actively done something that will factually cause someone injury, illness, and distress. In the end after more conversation, he decided to comp our meal, but the whole way there this dude had a slack jawed, completely condescending, uncaring, and disrespectful demeanor, that was completely devoid of compassion or responsibility. I've had a lot of perfectly acceptable experiences at this First Watch location, but my experience this morning was absolutely infuriating. I can't believe I'm writing my first google review ever over a piece of toast. Whoever owns this store should be ashamed of whoever hired this manager, because that's who is responsible for this. If I allowed my customer facing employees and first line managers to behave like this, I find the prospect of me continuing to have a business would be dubious at best.

Good food but fancier sounding on the menu than it is Very few gluten free options Loved the rum drink