To begin I'll say that I have celiac disease (gluten allergy).
I had a great experience when I was there last week. My server's name was Krissy; she has a celiac daughter so she was extra helpful. I notified her of a gluten allergy/celiac disease and the first thing she did was get the allergen menu. She also notified the kitchen staff that my being gluten free is not a "preference". Flapjacks can use the gluten free batter for any of the pancakes, but Krissy let them know that I needed to be gluten free. She also sat down with me and told me what her daughter with celiac orders. Krissy was amazing, I highly suggest if you go to this location ask for her.