MAD Greens - Dana Park Village Shops

I have been coming here at least 3-4x a week for at least 6 months now since i work close and i have never had a bad experience. The workers are all really friendly, and they even memorize my salad now which is a custom. I want to specifically shout out to Summer, Veronica and Priscila. They have had great customer service and been patient with my custom order since it is a bit complicated. The man that i assume is the manager is always incredibly nice. The ingredients are always very fresh and tastes delicious. Plus they have a great rewards program and also have deals often. They have great dressing options for vegan, gluten free, and dairy free which they have the list to see when you order. I highly recommend this place if you are looking for a healthy lunch that is delicious, filling and a quick in and out, and that is consistently good each time you order, with great customer service..

So, I'll start by saying we had hoped this would become a go-to place. We reviewed the menu before we got there and it having been our first time, decided to review it again. My wife decided before me and got to Summer, who had an ear pod in, first and noted that I was still deciding and apologized for my delay. When I was ready, I walked up and heard my wife being asked if she wanted a small or large. My wife responded large the action of Summer showing her the two sizes. Summer then begins to place the chosen lettuce into the large plastic to-go container and my wife asked her if she could get another one since that one was dirty. Summer looked at her and said something along the lines of this isn't yours and it's used for everyone. After 5 seconds of silence, my wife just said okay and she continued to put lettuce in this container. She then dumped that container into a stainless steer bowl and continued to make her dish. As my wife was signing up for the rewards program, Summer asked me what I wanted and I told her. After she was done filling up my stainless steel bowl with lettuce, she asked if we wanted regular or spicy avocado and my wife asked if the spicy was gluten free and summer said something along the lines of how would I know that, to which my wife responded with regular avocado. I selected regular avocado too. I believe we were asked about some other ingredient but I don't recall. I do recall being asked how much dressing I would like which I appreciated because honestly most places overdress salads. As we were waiting for the meals, my wife had finished setting up the rewards account. Summer then rings us up and I asked where to enter our phone number. She unenthusiastically canceled the pinpad transaction aggressively as would could push a button and asked for our phone number to which we provided. The computer told her that we were not in the system and that we should have added our phone number. We told her it didn't ask for it and waited hoping she would assist with getting that set up. At this point there was no response from Summer and I said let's just forget it and we'll go ahead and pay. As I was paying, my wife responded to my statement about forgetting it with not like it matters because we probably won't ever come back here again. And then summer said, with an attitude, that's fantastic. She then turned on her heels and went to assist the next customer in line, before my transaction was even complete. I don't know if we'll ever be back, because it cost us $30 for two salads and a tea with service attitude. I don't think the pricing is worth what we received food and beverage wise, let alone the bad service. It was around 3:00 pm Sunday, Mother's day, and most likely the end of the shift as two other people came before she left. It looked to us as if she couldn't care less if she had a job and truly didn't want to be bothered by customers. But to the owners, if your transactions are down on her shifts, now you know why.