Moyan Curry Shinjukuhigashiguchiten

Mouyan Curry is located in Kabukicho, Shinjuku. It's great to be able to eat gluten-free curry. I ordered the three-meat curry (beef tendon, pork, and dry). The two potatoes, fukujinzuke pickles, smoked pickled radish, and onion and rakkyo are all self-service and I was full.

I went there because I heard it was a delicious gluten-free curry restaurant♪✨ I ordered a pork cutlet curry, and they gave me two self-picked potatoes for free, and I was also able to help myself with rooibos tea, fukujinzuke, and daikon pickles. The pork cutlet was freshly fried, and the curry was delicious, but somehow, I was concerned about the hygiene aspect... There was a big garbage bucket at the entrance of the store, and discarded cardboard boxes were placed there, which really bothered me! 😅

Complaints regarding customer service attitude I tried to have dinner at your restaurant today, but I was treated very unpleasantly from the beginning. As soon as I entered the store, I was rudely asked to wait outside, even though there were almost no customers in the store. Two sets of customers were already paying their bills. Later, when I was allowed in, I politely asked if gluten-free options were available, as I have a gluten intolerance. However, the staff member didn't reply or even look at us, just pointed to our seats. When I sat down, the menu was silently placed on the table. From start to finish, they never looked us in the eye, nor gave us any greetings or explanations. I also showed them the instructions written in Japanese regarding allergies and dietary restrictions, but they didn't even look at them. This kind of response was very rude and I didn't feel like eating, so I just left the restaurant. I am very disappointed that I could not feel that they value their customers and consider their allergies and dietary restrictions. We strongly hope for improvement. Queja sobre la atención recibida Hoy intentamos cenar en su restaurante, pero desde el primer momento recibimos un trato muy desagradable. Al entrar, nos pidieron de malas maneras que esperáramos fuera, a pesar de que el restaurante estaba prácticamente vacío (solo tres mesas ocupadas, y dos de ellas ya estaban pagando). Cuando finalmente nos dejaron pasar, pregunté amablemente si ofrecían opciones sin gluten, ya que soy celíaca. A lo largo de toda la interacción, no miraron en ningún momento ni fueron mínimamente cordiales. Además, les mostré un documento en japonés que explica claramente mis intolerancias alimentarias, y ni siquiera se molestaron en leerlo. Me sentí completamente ignorada y muy incómoda. Espero sinceramente que este mensaje sirva para reflexionar y mejorar la atención al cliente en su establecimiento.