PORTOBELLO

The food was fine, atmosphere and setting was fine. However, 20 minutes ago I saw a chef being incredibly rude to a customer, rolling his eyes and sighing because the customer asked for gluten free bread and it would take him extra time to defrost the bread. He also refused to remove the scone from his order, as that has gluten and he wouldn’t be able to eat that. I understand having a bad day at work, but this man was older and very polite. No reason for that kind of behaviour.

Update: the Portobello Manager reached out and apologized for making me uncomfortable. I was reassured that they would do education on allergies. Thank you for addressing this issue. Update: some of the staff are incredibly unprofessional. Making fun of a paying client is unacceptable and degrading. I did not go back during my stay. Some of the staff were fine. They need more education on allergies. Severity, different types, and allergies versus celiac. Very disappointed. Old review: My favorite place in Whistler. It’s fast casual. Warm. Very allergy friendly. You stand in line and order kind of like a bakery. Some food is delivered to you and some is handed to you at the end of the counter. It depends on the dish. It’s in the bottom of the Fairmont Whistler.