Portermill

I keep wanting the service and food to be better, but time after time I have the same poor experience. In the three times I’ve eaten here, I sit at the bar and yet, it can take up to 10 minutes to even be greeted! Today I chose to build my own burger and a side salad over fries. I asked for my burger without a bun as I am gluten sensitive- it came with a bun. The side salad was a few pieces of cheap iceberg lettuce with a pile of roasted tomatoes thrown on top- that’s all. I chose not to eat it- my burger was undercooked but did have a large handful of pickles to go with it?! So, here was wasted a bun, lettuces, tomatoes, pickles and most of a burger. It’s disappointing. All of that costs $17.00- the server thought that was too expensive- so she took $2.00 off without me mentioning my unhappiness with the meal. That tells me she was probably embarrassed by it too. A woman next to me ordered a glass of wine- which she had to send back twice as both glasses had lipstick remains on it. It just makes me sad. These are easy fixes, and could make one of the only choices in the airport a much more enjoyable experience!