The Outsider Restaurant

Had a very bad experience at The Outsider this week. Booked a table for my boyfriend and myself for his 30th birthday celebrations. Booked the table for 7:30, arrived on time and didn't get seated at our table which wasn't ready for us until 7:40. We were offered a complimentary glass of prosecco as an apology which was kind of them, however I was driving. It then took around 25 minutes for someone to come and take our order, I'm gluten intolerant and no one asked about allergies or intolerances. We then sat for about 55 minutes with no food and no questions to ask if we were okay or explain where our food was. Eventually the waitress who took our order came to our table at 9pm to ask if we had had our starter and ready for our main.. at this point I explained we hadn't had any food at all.. an hour and a half after our table booking. She apologised and told us she'd been told we had been given our starter, we were then given a bowl of olives to eat while we continued to wait.. Major communication slip up. It still took 25 minutes for our starter to arrive and we eventually finished our meal at around 10pm. The waitress was very apologetic and we got our meal complimentary as an apology, however I still don't think this makes the situation any better, we were left sitting for ages with no attention, the waitresses were all rushed off their feet as it was so noisy and busy so I don't think they even noticed our table. Overall it just ended up being a very poor ans frustrating experience to end what had been a lovely day celebrating my boyfriends birthday. The one star is because when we eventually received it, the food was good!

Food always great here especially lunch when the prices are lower! Staff all really friendly lots of gluten free options only limiting factor is food takes a long long time to come

Went for lunch before a match at Murrayfield. The restaurant was busy but the service was still quick. Very well priced and varied lunch menu. The staff were helpful about gluten free options too, confirming that the chips are cooked in a separate fryer.