Toby Carvery Chaddesden

Usually I would comment on just the food, but on this visit I would like to give massive praise to Eden who was waiting for the 1st time and totally smashed it there's nothing more he could of done for us he went over and over and above with a fun and friendly attitude. Even stayed after his shift had finished to complete our journey. Also dealt well with order of gluten free and vegetarian. A great 40th birthday meal. I hope to be served again soon by this lovely young man

Sunday Breakfast..... staff were just amazing. I have gluten free dietary needs . The staff went through everything with me and made me feel very confident know what I could have. The food was all you could eat and there was not shortage. Really nice food, good atmosphere... your not rushed either which is nice for a relaxed sunday treat which cost £18.96 for 2 people. Bargin! The Staff and friendly and helpful, tables are clean and tidy 10/10 Thank you Toby carvery x

Sadly it wasn’t that great of visit. It took a while to get the drinks although all the waitresses were lovely. The food however initially was appalling. I advised that I was gluten free but compared to your Sutton in Ashfield Toby the staff at Chaddesden definitely need some training. I ordered the melt in the middle but roast but wasn’t told it was ready. After waiting about 25 minutes I asked and was told it was ready. I went up to the food counter and after waiting for the female chef to come out which took ages I said that I had ordered the gluten free but roast. She was quite rude and then came back with a cold plate and a burnt and lukewarm nut roast. I said it was cold but she was very rude and said what did I want her to do about it and walked off. I decided to try it. The majority of the vegetables were either almost empty and shrivelled up or at the back of the hot plate was very hot with the spoons burning and unable to pick up without burning your fingers. The roast potatoes were hard and this was possibly because they hadn’t been cut up meaning they were too big to be fully cooked with the smaller potatoes. I then realised that I had no gluten free gravy so after waiting again for a chef to come out front which again took ages I asked for some gluten free gravy. I was told they only had vegetarian gravy and that was gluten free i said I didn’t think it was. Anyway the really nice male cook came out with a packet and said he could make me some fresh gluten free gravy which when it came out was lovely, however my food was stone cold. The lovely waitress then said she would do me a fresh one. A fresh nut roast came out with gluten free gravy and it was lovely. I went back and all fresh vegetables had come out. Eventually after an hour I received a really nice meal but sadly I would not visit Chaddesden again. They could definitely take some lessons in the importance of gluten free, customer service and cooking from the Sutton in Ashfield restaurant especially the female cook that was on duty at Chaddesden yesterday