WestOak

Went to Westoak over the weekend for a birthday dinner. Our reservation was made weeks in advance however when we arrived we were told they didn’t have a table big enough to accommodate us. This was frustrating since we made a reso for 7 people and they had us seated in a half booth that was very tight. They provided us with some drinks and appies on the house which was nice and we definitely appreciated this but they informed us that we would be moved to a larger table as soon as one became available. We were there for roughly 2.5 hours, maybe longer and we were not moved or made aware of any changes. We felt as though they brushed us off and they didn’t acknowledge their mistake after that. We decided to continue with ordering our food and drinks anyway and some girls from our group had dietary restrictions like a celiac allergy and another is vegetarian. When our main meal came out these two received orders that were incorrect. They informed our server, who then very clearly rolled her eyes at our table. She went back and informed the manager named GP. He approached our table and was extremely rude to all of us. He said to us: “you girls look miserable sitting here and I heard you’re unhappy with the food” he continued to say: “I don’t want you girls to leave and not pay for your food so that’s why I’m checking in on your table”. First off, we are not the type of people to leave without paying for a service, even though it was the worst restaurant experience I’ve ever had. Secondly, we were enjoying our night regardless of the mistakes they had made up until this point. We were laughing and having good conversation I’m pretty confident none of us looked miserable other than the server who rolled her eyes at our group. This entire interaction turned us off from the restaurant so we got our bills and left. We didn’t order more food or drinks. We just decided this place wasn’t worth our time anymore. I hope no one else is treated like this at their birthday dinner. Especially if you’ve made your reservation weeks in advance and been genuine customers the entire night. And I have to say the manager, GP did not give off a professional attitude in any way shape or form. He was dressed in casual clothing and not put together at all. He was rude, dismissive, and not once apologized for any inconvenience the restaurant caused. You could imagine the shock on our faces when we found out he is the manager of the fancy restaurant. Nothing about him was fancy.

Disappointing experience at West Oak We came here for a birthday dinner and were really looking forward to it, but unfortunately the experience was disappointing. First, we arrived right on time for our reservation but were told our table wasn’t ready. They seated us temporarily at a smaller table and said they’d move us but that never happened. Though we did appreciate the accommodations and efforts made in that moment. Second, our server was quite rude and dismissive. She rolled her eyes when we asked questions about gluten-free options, which made us feel uncomfortable. Finally, the manager (GP) came over to our table out of nowhere and assumed we “looked miserable,” then went on to imply we might not pay for our food. Completely inappropriate and unprofessional. We were genuinely enjoying ourselves up until that point, but his attitude ruined the mood for the night. Overall, what should’ve been a nice birthday dinner turned into an uncomfortable experience. The lack of professionalism from both staff and management completely threw off the night. Definitely not the level of service or respect you’d expect from a restaurant of this caliber.