I loved this restaurant, great outdoor seating and a whole menu of gluten free options. Staff member Margarita was excellent with my allergy and made for a lovely experience.
BurgersBreakfastVegan OptionsBrunchDinnerOpen Late NightLunchVegetarian OptionsBread ItemsCiderDessertsCafeDeliveryTake AwayPet FriendlyOutdoor SeatingKid FriendlyBarRestaurant
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Yuliia Voronina
It's great that we didn't have to book a table. In this chain, it's often possible to come without a reservation.
The atmosphere is very pleasant, the music is not loud. You can easily communicate. I ordered via QR code, for some reason I waited 30 minutes. I ordered poached eggs with salmon. Delicious. I enjoyed it. There is a Gluten Free menu,
Best lentil/carrot/ginger loaf I've had! Big shout-out to the young foreign girl who took our order. She had the patience and consideration to ask about every detail pertaining to my condition (I'm coeliac). She really did go the extra mile to help.
I'm truly sorry to say I've forgotten her name so I can thank her publicly, but if she's reading this, she knows 100% who I am ;-)
Can I just say, my partner and I, have traveled extensively around your country (=Poland), from north to south - we always come back with treasured memories. Dziękuję :-)
Thanks a million !! :-)
Second time visiting Cocotte Richmond; first time was great, second time also great. Menu is chicken, steak and burgers, so if that’s your sort of thing, give it a try!
Burgers can be ordered to be cooked as you like, e.g. medium rare for mine. Sign of freshness. They can also be done gluten free.
We ordered two glasses of wine, and they were a bit off their best. No questions asked, the staff open a new bottle for us. Much better.
Had the pleasure of dining at cinnamon bazaar in Richmond with my colleagues and had an amazing experience. Drinks were exemplary, menu had so many gluten free options, even naan was gluten free. Will def visit again when I am back in London area. Thanks Arun for the hospitality!
No flexibility on menu, no Gluten free options, pretty dreadful really.
Pretty awful service culture issue in the Gardens as a whole.
Having a nice terrace with a good view and good interior is no substitute for professional catering
The food is absolutely amazing!!
I just warn anyone gluten free to not risk it. I went for my birthday and told my server before each dish I had an allergy, and was told it was fine, but by desert, I was served a dish I was told was gluten free and when I was finishing eating it they ran over to tell me it had cookie crumbs on it, which has looked like almond crumbs because there were pieces of almond so I didn’t think anything of it because again I was told it was gluten free before I started eating..I had a stomach ache all evening which wasn’t ideal especially on my birthday. I would stay away if you are quite allergic.
Besides the lacking in allergy training, the food was great, but I would just be cautious if you have an allergy.
For management: please you should have an allergen binder and training for your staff if you are going to claim safe for allergies. There were items labeled gluten free on the menu, like poppadoms, that when I tried to order the staff said they sometimes have gluten, those should not be labeled gluten free. The ice cream I ordered which had cookies on it, was labeled gluten free on the menus and the server said it was fine, but the desert chef did not know what gluten free meant. There needs to be better training or don’t say you are safe for people with allergies.
Also some of the plates were chipped which is not what you would expect from a high end restaurant.
Friendly cafe conveniently located close to Kew Gardens and the station. Delicious coffee (we tried latte and macchiato) - too delicious in fact, as we
had to have seconds! The pistachio cannolo was a hit. We will be back [again!].
[Update following an Nth visit - Try the Torta di Nona or one of the sfogliatelle! And the hazelnut cannolo is as good as the pistachio one (we followed the barista's advice and went for the gluten-free versions of the cannolli]
A bit restrictive for anyone with a food allergy. The folder they presented to me left me with 1 option which wasn’t on the menu. I’m coeliac. However, they accommodated me but I did feel nervous to eat at all after them explaining about there being the chance that everything contained gluten.
The girls from the reception were so helpful and managed to accommodate me and my friend early , took care of our coats and advised to choose gluten free options as we were unable to use QR code. Lovely Saturday brunch we definitely recommend
Celiac friendly
